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Check your receipt for the customer satisfaction survey.
Visit www.swisschaletfeedback.com and complete the survey here (receipt is required)
within 21 days of your last visit and you
qualify for a FREE Soup, Salad or Perogies with your next purchase of an entree!
Swiss Chalet Feedback
Our family had a somewhat negative experience a while back.
We had a dinner at our local Swiss Chalet Restaurant.
My children ordered a chicken meal from the Kids menu and my Husband was looking forward to his Half Chicken Dinner.
When the food arrived he could not believe his eyes.
The kids meal (less than half the price of the Chicken Dinner) had a larger serving of Chicken Breast than his Adult size meal!
He was very disappointed with the inadequate meal.
But since we had company we decided to rather enjoy our dinner together, than send his food back and have him wait for the re-order.
We did take pictures however to make our point.
You can be assured that this time my husband filled out his Online feedback form as soon as we arrived at home.
He recommended the service and our waitress but mentioned that he had never received such a tiny
serving at this Restaurant before.
We did not expect to hear anything back of course but a few days later to our surprise the Restaurant Manager called.
He was very sincere in his apology, offered my Husband a free Chicken Dinner and hoped that we would come
back soon to take him up on the offer!
Swiss Chalet wants you to enjoy a great Dinner at their Restaurants.
If ever anything is not up to your satisfaction, you are encouraged to let your server know and
Swiss Chalet promises to correct the issue.
So to sum it up, I think feedback on customer service is always important.
If you had great service and great Food, let them know and if your experience was negative
make sure to give feedback so service can be improved on!
Of course the free soup/salad/perogie offer does not hurt either